Working at Manor Park Care Home

Not enough staff, especially on the nursing unit and busy times, so you get stretched, miss breaks, and can't help people right away.

Staff were not adequately deployed to ensure people’s needs were effectively met. This was particularly evident on the nursing unit and at peak times during the day. Staff did not have sufficient opportunity to take their breaks.

Risks like bed sores from wrong mattress settings or missed position changes aren't always handled properly.

6 people’s pressure relieving mattresses were not set to the correct weight and 3 people had not been repositioned in line with their assessed needs. On 1 occasion they had not been repositioned for over 46 hours.

Managers do quality checks but miss big problems like unreported serious injuries.

we found an example of a serious injury that had not been reported to the local authority or the Care Quality Commission. This had not been picked up by the provider’s internal quality checks.