Last updated: 9 February 2026
"Safe practices and a supportive family culture with good staffing and training, but audits missed hazards like unguarded radiators and activities were basic."
We were assured the service was following safe infection prevention and control procedures to keep people safe.
Per 2019 comprehensive inspection: There was an open and friendly culture in the home and staff told us the registered manager was approachable and supportive. Staff told us the service felt like a large family.
Per 2019 comprehensive inspection: The service was adequately staffed which meant staff provided a person-centred approach to care delivery.
Per 2019 comprehensive inspection: Staff told us the training on offer was good and relevant to their role.
Per 2019 comprehensive inspection: Quality assurance systems were in place, however, these had not always been effective in identifying areas for improvement.
Per 2019 comprehensive inspection: Activities and outings were arranged to keep people occupied.
The manager's audits missed issues like unguarded radiators, overgrown garden, and hot water temperatures.
At the last inspection ... radiator guards ... front garden which was becoming overgrown. However, on this inspection we found two unguarded radiators ... Hot water temperatures had not always been taken monthly
No activities coordinator, only basic outings and entertainment by staff.
Staff organised activities, entertainment and outings to keep people occupied.
Residents money records had errors like overwritten entries and wrong amounts booked.
Whilst the amounts of money held on behalf of people was correct, there had been errors in the documentation. Some records were unclear as entries had been over written and on one record £20 had been booked instead of £40.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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