Working at Manor Lodge

The provider had a proactive and positive culture of safety based on openness and honesty, in which concerns about safety are listened to, safety events are investigated and reported thoroughly, and lessons are learned to continually identify and embed good practices.

Staff told us the service was a good place to work for. A member of staff said, “The manager is very supportive and helpful.” Staff felt valued and supported by the management team.

During this assessment, we found there were enough staff to meet people’s needs. Any shortfalls, due to sickness or leave, were covered by existing staff, and this helped with consistency.

Staff had attended various training programmes related to their roles, such as safeguarding adults, medicine management, infection control, moving and handling, and health and safety. Staff commented that the standard of training they had received was good and informative.

The registered manager had an open-door policy where people, relatives as well as staff could raise any issues or concerns, they had, and this helped to ensure the service ran smoothly. Staff felt valued and supported by the management team.