Working at Manor Lodge
55 Manor Road, Dagenham, RM10 8AX
Operated by Oval Care Homes Ltd
4 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported in a flexible culture with experienced managers and stable staffing, but basic activities and standard training hold it back."
Safety & Risk
7/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff told us they received safeguarding training and spoke confidently about what they would need to report if they were concerned.
Staff Culture
8/10
✓
Staff told us they enjoyed working for the provider and felt supported by the registered manager. They told us the provider is flexible, ensuring staff get enough time off, including regular breaks to rest before resuming their duties.
Staffing Levels
7/10
✓
There were enough experienced, trained staff on duty who understood the needs of people they supported. Staff told us they had worked for the provider for a number of years and there was a calmness throughout the day of our visit and staff were not rushed.
Training & Dev
5/10
!
Staff told us they were happy working in the service, and they felt they received the right support and training to be able to do their jobs.
Management
7/10
✓
The home was well managed with an experienced registered manager supported by an experienced deputy manager. Staff told us they were happy working in the service, and they felt they received the right support.
Programmes
4/10
!
Staff told us how they helped people to pursue their interests. One told us, “We get people painting and drawing and encourage people to do the things they like. We get people involved in singing which some people really like, we also have a person who really likes news programmes.”
Points to consider
Basic activities like painting, drawing, singing, and watching news programmes, but no dedicated coordinator or structured programme, so most of the job is routine personal care.
“We get people painting and drawing and encourage people to do the things they like. We get people involved in singing which some people really like, we also have a person who really likes news programmes.”
Only standard training mentioned with no specialist courses, funded qualifications, or career development.
Staff told us they were happy working in the service, and they felt they received the right support and training to be able to do their jobs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews