Working at Manor House Residential Home
1 Walsall Road, Willenhall, WV13 2EH
Operated by Manor Care Group Limited
30 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel supported and valued by management with a positive culture, but basic activities and lack of stable teams hold it back."
Safety & Risk
8/10
✓
The provider had safeguarding systems and processes in place to keep people safe. [...] There were robust risk assessments in place to guide staff to how they should support people safely. People received their medicines safely and as prescribed.
Staff Culture
8/10
✓
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role. A visiting nurse [...] told us, 'there is a great atmosphere at the home. It's a pleasure to work with them.'
Staffing Levels
6/10
✓
Our observations during the day, indicated there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Training & Dev
6/10
✓
Staff had been recruited appropriately and had received relevant training, so they were able to support people with their individual care and support needs. Staff had completed training and they have access to continued learning.
Management
8/10
✓
Staff spoke positively about working for the provider. They felt well supported and that they could talk to the management team at any time, feeling confident any concerns would be acted on promptly. They felt valued and happy in their role.
Programmes
4/10
!
Per 2019 comprehensive inspection: People were encouraged to take part in organised group activities and events. On day two of our inspection we saw a craft session taking place. [...] I love musicals, so I love to do the music and movement sessions. [...] bingo at a local social club. People had also been to dementia friendly showing of films at a local cinema.
Points to consider
Enough staff to meet basic needs but no word on stable teams, low staff turnover, or time for unhurried personalised care.
Our observations during the day, indicated there were enough staff on duty to support people with their care needs. People and their relatives told us there was enough staff to meet people's needs.
Staff get relevant training and regular check-ins but no specialist courses or funded qualifications for career growth.
Staff had been recruited appropriately and had received relevant training [...] Staff received regular supervisions where they had the opportunity to discuss their role and performance. Staff had completed training and they have access to continued learning.
Role is mostly routine personal care with basic activities like crafts, music sessions, bingo, and local outings.
Per 2019 comprehensive inspection: craft session taking place [...] music and movement sessions [...] bingo at a local social club [...] dementia friendly showing of films at a local cinema.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews