Working at Manor House Residential Home
Manor House, Morden, SM4 5QT
Operated by BNP Care Ltd
23 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Strong leadership and a supportive culture where staff feel valued and proud, but basic training without specialist courses and routine activities need improvement."
Safety & Risk
8/10
✓
Managers encouraged an open and transparent culture about safety at the service where people receiving a service, their representatives and staff could raise concerns without fear about what might happen. Risks to people and the environment were assessed and steps taken to mitigate these.
Staff Culture
8/10
✓
Staff told us the managers supported them and they felt proud coming into work. People were supported by staff who felt valued by their peers and managers, they felt like equal partners in the workplace.
Staffing Levels
7/10
✓
Staff we spoke with confirmed that there were always enough staff available throughout the day and overnight to meet people’s needs. The provider had made improvements to the recruitment processes in place which helped to ensure staff were recruited safely.
Training & Dev
6/10
✓
Training and supervision records showed staff had access to appropriate training and supervision opportunities. These records showed that training was current which meant staff stayed up to date with latest practice.
Management
8/10
✓
Staff told us that both the registered manager and the provider were a visible presence in the home and led by example. Leaders were knowledgeable about their regulatory responsibilities and also about the priorities for the development of the service.
Programmes
6/10
✓
People were supported to avoid social isolation, and take part in a variety of recreational activities at the care home and in the wider community that reflected their social interests and culture. The provider had improved activities that were available to people.
Points to consider
Training covers the basics to keep up to date but no specialist courses or funded qualifications for career growth.
Training and supervision records showed staff had access to appropriate training and supervision opportunities. These records showed that training was current which meant staff stayed up to date with latest practice.
Activities are regular and varied now but no specialist programmes or coordinator named so days still mostly routine personal care.
Social activities provision was now more person-centred; People were supported to avoid social isolation, and take part in a variety of recreational activities at the care home and in the wider community.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews