Working at Manor House
135 Looseleigh Lane, Plymouth, PL6 5JE
Operated by South West Care Homes Limited
30 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong safety practices and a friendly atmosphere, but no registered manager and basic staff-led activities hold it back."
Safety & Risk
8/10
✓
Risks were assessed and monitored, and guidance given to staff on how to mitigate them. Medicines were managed safely. Systems to assess, monitor and report safeguarding concerns were robust.
Staff Culture
6/10
✓
The atmosphere was friendly and peaceful. The manager said of the staff, 'They have worked tirelessly, and I am so proud of them.'
Staffing Levels
6/10
✓
There were enough staff to meet the needs of people. One relative said, 'Staff respond quickly – much improved'
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff were well trained and there were good opportunities for on-going training and obtaining additional qualifications.
Management
6/10
✓
Quality systems were robust and staffing structure and accountabilities were clear. Relatives gave us positive feedback about the manager and care staff. The service did not have a manager registered with the Care Quality Commission.
Programmes
6/10
✓
Per 2018 comprehensive inspection: There was an activity programme with regular activities including puzzles, movies with nibbles, exercises, potting plants, group relaxation, games and pets as therapy visits.
Points to consider
No permanent manager registered yet, even though improvements have been made under the current one.
The service did not have a manager registered with the Care Quality Commission. This means the provider is legally responsible for how the service is run
Staffing is adequate with enough people to meet needs, but no details on low agency use or strong retention.
There were enough staff to meet the needs of people.
No dedicated activities coordinator or specialist programmes, so mostly staff-led basic engagement.
Per 2018 comprehensive inspection: The regional manager was looking at developing a more robust way of ensuring all individuals had their social needs met with the help of a new activity co-ordinator in the near future.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews