Working at Manor House

Systems and processes were in place to safeguard people. Staff had been trained and had a good understanding of how to keep people safe from harm and abuse. Risks relating to people's care were assessed and guidance was in place for staff on how to manage risks.

Staff felt morale was good in the team. One member of staff said, 'There is good morale …we always help each other. If we are doing stuff and say can you just help me do this, we all pull together.'

There were enough staff to meet people's needs. Staff told us they worked as a team to cover any absence which meant they rarely had to use agency staff.

There was a comprehensive nine-week training programme for all staff when they started. This was followed by regular refreshers to ensure staff knowledge and skills stayed up to date. Training was followed up with regular competency checks and observations of practice.

Managers were described as open, accessible, and supportive. People, relatives and staff were positive about the management of the service and the input from the provider.

The service employed activities staff to support people to engage in activities both in groups and on a one to one basis. There was a regular church service held in the home and the service was engaging with local community groups such as schools and nurseries.