Working at Manor House
Old Hexthorpe, Doncaster, DN4 0HY
Operated by Active Care Homes Limited
10 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff love their jobs and feel motivated with regular training and supervision, but incomplete audits and poor medicines recording need fixing."
Safety & Risk
6/10
✓
Medicines were predominantly managed safely... Staff were knowledgeable about safeguarding... Accidents and incidents were analysed and trends identified to mitigate future risks
Staff Culture
8/10
✓
One member of staff told us, 'I look forward to coming to work. I enjoy working here.'... 'I love working here... it is very rewarding'... 'It is more rewarding here... I am motivated every day'
Staffing Levels
6/10
✓
Safe and effective staffing Score:3 The provider made sure there were enough qualified, skilled and experienced staff... There were sufficient staff available to support people in the home and out in the community
Training & Dev
6/10
✓
Staff received training and support to carry out their roles effectively... All staff were invited to participate in team meetings and have regular 1 to 1 supervision... exploring professional development
Management
5/10
!
Governance, management and sustainability Score:2 The provider had a series of audits in place... However, these had not been fully completed and had not always identified the concerns we found... governance systems required embedding in to practice
Programmes
6/10
✓
People had activity plans which were tailored to meet their needs and interests... supported to go on holiday... indoor caving and access to a climbing wall... bowling, to the bingo and shopping with my support workers
Points to consider
Checks and audits are not fully embedded, so they sometimes miss issues until pointed out.
these had not been fully completed and had not always identified the concerns we found during the assessment in relation to environmental safety. Whilst the provider took action to address the concerns, the governance systems required embedding in to practice to ensure concerns are identified quickly and resolved effectively.
Medication stock was not always recorded properly on charts, making it hard to check if meds were given right.
medication amounts in stock were not always carried over on to the medication administration records (MAR). This made it difficult to ascertain if some medicines were given as prescribed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews