Working at Manor House
1 Amblecote Avenue, Birmingham, B44 9AL
Operated by GCH (Midlands) Ltd
37 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.3/10
Key Finding
"Hands-on leadership and a supportive culture where staff feel valued and appreciated, although gaps in as-needed medicines records and weak audits need fixing."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured on infection prevention, PPE use, testing, risk assessments, outbreak management. Per 2017: Good safeguarding, risks; medicines safe but PRN guidance gaps and one recording error not audit-detected (corrected).
Staff Culture
9/10
✓
Per 2017 comprehensive inspection: Staff appreciation initiatives like employee of the month, personal thank-you letters; 'relaxed and a nice place to work'; Staff Engagement Officer; acted on staff feedback.
Staffing Levels
8/10
✓
Per 2017 comprehensive inspection: 'We are well staffed here'; 'staffing levels are good; we get time with people on a one to one... it's never rushed'; levels reflective of dependency needs, thorough recruitment.
Training & Dev
8/10
✓
Per 2017 comprehensive inspection: Staff praised induction and ongoing training including themed months (dementia, MCA), specialist like hoist training; regular supervisions every six weeks.
Management
9/10
✓
Per 2017 comprehensive inspection: Registered manager hands-on, led by example, approachable; staff felt supported and appreciated; drove innovations like intergenerational engagement and community partnerships.
Programmes
8/10
✓
Per 2017 comprehensive inspection: Distinctive approaches like resident-run shop, refurbished commercial beauty salon, intergenerational school visits, vegetable patch, pet rabbit, beach parties, quizzes, pampering.
Points to consider
Medication records sometimes lacked details for as-needed painkillers, and audits missed one dosing mistake until inspectors noticed, though it was fixed right away.
for some people who were prescribed medicines on an 'as required' basis (PRN), we found that supporting information was not always available... for one person, we saw that they had received two of their medicines that were prescribed on an 'as required' basis, regularly... not identified by the provider's medicine auditing systems
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews