Last updated: 10 February 2026
"Enough staff and mandatory training in place, but no permanent manager, unreported incidents, and staff divisions weaken the workplace."
Accidents and incidents had not always been reported to safeguarding when required placing people at risk.
Staff told us they did not always feel listened too and that there were divisions amongst the staff team.
There was enough staff to support people safely. Staff rotas confirmed there were enough staff to support people safely.
Staff had completed mandatory training. However, we signposted the provider to ensure that staff training was at the level appropriate to their role at Manor Field with regards to interacting appropriately with people with a learning disability and autistic people.
At the time of the inspection there was no registered manager in post, however an interim manager was employed while the inspection was in progress.
Multiple staff told us that there were no real activities in the afternoon at Manor Field and that, everyone ‘chills’. Staff also told us there was also no regular option for evening activities for people.
No permanent manager in place, so leadership oversight is weak and issues like staff concerns take too long to fix.
At the time of the inspection there was no registered manager in post, however an interim manager was employed while the inspection was in progress. Inconsistent leadership resulted in ineffective governance and quality assurance systems.
Not all incidents of distress or self-harm reported to safeguarding, and restrictive practice plans are outdated.
Repeated incidents of distressed behaviour had not been reported by to the local safeguarding team or the Care Quality Commission for external review. People had restrictive practice reduction plans in place, however inspectors found that the annual review dates of these plans had expired.
Staff say it's not an open culture, they don't feel listened to, and there are divisions in the team.
Staff told us it was not an open culture at the service. Staff did not feel confident their voices were heard. The regional manager acknowledged there was still some work to be carried out to unit staff at the service as some staff actively disliked their colleagues.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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