Working at Manor Farm Residential Home
Church Street, Bath, BA3 3QG
Operated by A.R.T.I. Services Limited
20 bedsResidential homes
Workplace Score
2.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 2.2/10
Key Finding
"New manager driving improvements and some activities arranged, but low staffing, poor culture and training gaps hold it back."
Safety & Risk
2/10
✕
Breaches in safe care: outdated fire risk assessment with outstanding high-risk actions; safeguarding concerns not always shared with CQC; unsafe medicines like unassessed flammable creams.
Staff Culture
2/10
✕
Poor culture where staff felt unsupported, overworked, stressed; some reported previous bullying and harassment by leaders.
Staffing Levels
2/10
✕
Observed staff not always available, e.g. 7 people unsupervised in lounge and person waiting 30 mins for lunch; staff report low levels and rushing leading to falls.
Training & Dev
2/10
✕
Gaps in mandatory training: not all staff completed safeguarding, health & safety (5/16), fire safety (3/16), IPC (3/18), legionella (none), MCA/DoLS (8/13).
Management
3/10
✕
New manager recently joined and making improvements, but governance breach and previous leadership issues including 3 managers in past year; staff say culture improving but needs embedding.
Programmes
3/10
✕
Mixed feedback on activities; manager arranged summer fete and charity events following feedback, but no structured programme or coordinator mentioned.
Points to consider
Staffing levels are too low sometimes, leaving people unsupervised and staff rushing around which leads to falls.
We later observed 7 people were sat in a lounge area for a 30-minute time frame with no staff present... staff are rushing around trying to attend to all residents and then others are having falls.
Poor team culture with staff feeling unsupported and some past bullying or harassment.
At the time of our inspection, there was a poor culture at the service, where staff felt unsupported, and in some cases told us had previously been subject to bullying and harassment.
Gaps in basic training for things like fire safety and safeguarding mean staff might not know how to handle emergencies.
5 out of 16 staff had not been enrolled on ‘Health and Safety Awareness’ training... 3 out of 16 staff had not been enrolled on ‘Fire Safety’ training... Not all staff had completed training in safeguarding vulnerable adults.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews