Working at Manor Court
257 Blandford Road, Plymouth, PL3 6ND
Operated by Anchor Hanover Group
37 bedsResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.6/10
Key Finding
"Staff feel valued with enjoyable activities and programmes, but no registered manager yet and some outdated training need addressing."
Safety & Risk
5/10
!
Recommendation: the provider should ensure that records of cream application are fully completed, and staff record the outcome from giving a when required medicine.
Staff Culture
6/10
✓
Staff told us they enjoyed working at the service comments included, 'I would recommend this as a good place to work and I have no problems here.' And, 'I would recommend it as a good place to work and Anchor itself is a good company.'
Staffing Levels
5/10
!
Staffing was maintained at the level the provider had assessed was needed and although there were mixed views about staffing arrangements, we saw staff had the skills to meet people's needs and were able to respond to requests in a timely manner.
Training & Dev
4/10
!
However, the training matrix identified some staff's training required updating; we spoke with the new manager about this and they explained the actions they had taken to address any shortfalls.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for two weeks and was in the process of completing their application to register.
Programmes
6/10
✓
The service also facilitated weekly visits from children as part of 'The Archie Project.' This is a programme that enables local school children to visit services on a regular basis for intergenerational activities such as shared lunches, story-telling sessions, dancing, snooker, baking and gardening.
Points to consider
No permanent manager in place yet, even though a new one started two weeks before the inspection.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for two weeks and was in the process of completing their application to register.
Some staff training is out of date and supervisions have not been happening regularly.
the training matrix identified some staff's training required updating... 'No regular supervisions,' 'Supervision has not been that regular because of the staffing issues.'
Lots of recent staff changes and some agency workers have affected care consistency at times.
People, their relatives and staff said there had been a lot of changes at Manor Court in relation to the staffing and the management team. They explained that on occasions this had impacted on the quality and consistency of care provided.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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