Working at Manor Care Home - Middlewich

Safety issues like medication mistakes, dirty equipment, and poor risk assessments for choking or distress mean care isn't always secure.

Medication incidents remained an ongoing concern, including occurrences of missed doses and administration of incorrect medication... risk assessments and care plans were not consistently completed or sufficiently detailed to mitigate risks effectively. For example, people on modified diets did not have appropriate risk assessments in place, placing them at risk of choking.

Weak oversight missed big problems like outdated records and safety risks, so managers aren't catching issues early.

Governance systems in place failed to identify the concerns found during the assessment... A lack of oversight meant that some areas of concern identified during our assessment were not detected or addressed promptly.

Staffing is enough but some are working too many hours without proper breaks, which could lead to tiredness and mistakes.

some staff had been working without adequate breaks between shifts or adequate days off. Upon identifying this, the provider took prompt action to review and adjust staff rotas.