Last updated: 10 February 2026
"Staff feel well supported by managers, but inadequate training, weak safeguarding and no activities programme hold it back."
Not all staff were able to demonstrate a clear understanding of their responsibilities to safeguarding people from harm. Unwitnessed incidents were recorded but staff did not always consider the provider’s safeguarding policy.
Staff told us they felt well supported in their roles. One staff member said, 'The managers are very supportive, that's why I'm still here.'
There were enough staff on duty to provide safe care to people, however staff did not have the knowledge, skills and experience to meet all people’s individual needs.
Staff had not received the training they needed to provide safe care and treatment. Staff did not have the training, skills or experience to meet the person’s needs.
Systems for governance and management oversight were not robust. Shortfalls in the assessment, monitoring and management of risks had not been identified and addressed through the provider’s auditing systems.
Opportunities were limited for social engagement and activities to provide stimulation and enrichment in people’s lives. People told us, and we observed, they were not supported with meaningful activities that were relevant to them.
No activities programme or coordinator yet, so the role is mostly routine personal care with little variety.
The registered manager told us of plans to recruit a member of staff to develop an activities programme but this had not yet been implemented.
Safeguarding isn't strong, staff unclear on spotting abuse indicators and not always reporting concerns properly.
Some staff described how they needed to keep people safe from physical risks but were not clear about possible indicators of abuse. Other staff were not clear about when they needed to report concerns.
Only basic training with big gaps in specialist skills for things like learning disabilities or sign language.
Staff had received basic awareness training about people with learning disabilities... staff had not received training in sign language to be able to support this method of communication.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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