Last updated: 10 February 2026
"Approachable managers, stable staffing, family-like culture and strong training, although activities lack specialist programmes."
Safeguarding training with staff awareness; individual risk assessments promote positive risk-taking; safe medicines with diversion techniques and incident reviews.
Staff said 'I love my job, the people here are like family'; felt supported, empowered, valued with awards and counselling.
No agency staff used; sufficient deployment with permanent staff covering absences for consistent care.
Staff inductions, supervisions, NVQs supported by manager-led clinics; in-house trainers tailor specialist training like autism initiatives.
Registered manager and deputy encouraged open-door policy; staff described them as 'approachable', 'fair', 'open' and 'supportive'.
Full-time well-being co-ordinator facilitates varied activities including art, exercise, massages, relaxation; sensory and therapy rooms used daily.
Job has some variety from full-time activities coordinator with art, massages, and sensory room, but no named specialist programmes or staff trained in advanced therapies.
The service employed a full-time well-being co-ordinator to facilitate activities and therapies both on a one to one basis and in group form. Therapies included art and creation, exercise, breathing and relaxation techniques and hand and foot massages.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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