Working at Manley Court Care Home

People using the service were protected from abuse and avoidable harm. Staff worked well with people to fully understand and manage identified risks... People’s medicines were managed safely. People received their medicines safely and as prescribed... There were systems in place to help prevent and control infections.

Staff told us they received good support from the manager. Staff spoke positively about the leadership and management within the service. They consistently praised the home managers supportive leadership, clear communication, and genuine commitment to both staff well-being and resident care.

We saw a training matrix which indicated that staff had completed training in areas such as fire safety, infection control, food hygiene, moving and handling, falls prevention, safeguarding adults, the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Nursing staff had also completed training on for example catheterisation, diabetes awareness, skin care, venepuncture and medicines management.

The service employed 3 activities coordinators who provided activities to people 7 days a week. A range of activities included cooking, yoga, dominoes club, music events and bingo. External entertainers visited the service to provide karaoke sessions, and Bob Marley, Doris Day and Elvis musical events. Animal therapists visited with rabbits, guinea pigs, spiders and snakes. Some people went on arranged outings to restaurants, the seaside, the zoo, farms, Regent Street and Harrods at Christmas.