Working at Mandela House Therapeutic Unit
52 (52a & 52b) Birmingham Road, Birmingham, B46 1TH
Operated by Independence-Development Ltd
6 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel valued and supported with enough staff consistently available, but care plans lack details on handling behaviour risks and activities are limited."
Safety & Risk
3/10
✕
Behavioural risks had been identified but care records contained limited information to instruct staff what action to take should these risks be presented. Consent was not always recorded where potential restrictions were in place.
Staff Culture
6/10
✓
Staff spoke positively about working at the home. Staff felt valued and supported. They told us the registered manager was approachable and they felt able to raise any concerns.
Staffing Levels
6/10
✓
There were enough staff to keep people safe. Staff confirmed the required staffing levels were consistently maintained.
Training & Dev
5/10
!
Records showed staff had received training and staff felt supported in their roles. The registered manager confirmed no formal supervisions had taken place, but we saw records of informal meetings.
Management
4/10
!
Systems and processes were in place to monitor and improve the quality of care provided. However, these had not always been effective in identifying the areas of improvement we found during our visit.
Programmes
3/10
✕
The home encouraged people to make and maintain meaningful relationships and had built links with a local college to encourage people to pursue a variety of vocations.
Points to consider
Care plans lack details on handling behaviour risks, so staff might not know the right steps to take.
Behavioural risks had been identified but care records contained limited information to instruct staff what action to take should these risks be presented.
No activities coordinator or varied programme, so the job is mostly routine personal care.
The home encouraged people to make and maintain meaningful relationships and had built links with a local college to encourage people to pursue a variety of vocations.
No formal supervisions for staff yet, just informal chats.
The registered manager confirmed no formal supervisions had taken place, but we saw records of informal meetings.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2021
Requires improvement
Safe
!
Requires improvement
Effective
?
Insufficient evidence to rate
Caring
?
Insufficient evidence to rate
Responsive
?
Insufficient evidence to rate
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews