Working at Mandale Care Home

Gaps in records for repositioning residents, cleaning kitchens and bathrooms, and safety checks mean risks like skin sores and infections aren't always managed well.

We found gaps in record keeping in relation to repositioning changes to support people with their skin integrity... gaps in several areas including environment safety, required maintenance checks, domestic and kitchen cleaning

Not much in the way of activities on offer, so the job is mostly routine personal care like washing, dressing and meals.

“There is not much in the way of activities on offer, but it is better than what it used to be.”

Manager and provider audits miss problems like record gaps that put people at risk, so leadership oversight is not reliable.

The registered manager and providers oversight and auditing processes were not effective. They failed to identify the issues found at this assessment regarding gaps in records and shortfalls which placed people at risk of harm.