Working at Mandalay
13 Bridge Street, Witham, CM8 1BU
Operated by Voyage 1 Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Experienced leadership improved staff morale and culture with strong safety and training, but a repetitive activities programme lacks variety and coordination."
Safety & Risk
8/10
✓
Per 2021 IPC: assured on PPE use, testing access, social distancing, outbreak management; Per 2018: effective risk info for staff, improved incident reporting and medicines audits.
Staff Culture
7/10
✓
Per 2018: staff morale improved, 'it's lovely now', more open dynamic culture, staff feel well supported with frequent training and supervision.
Staffing Levels
6/10
✓
Per 2018: observed enough staff to meet needs, regular staffing reviews, robust recruitment; Per 2021: consistent temporary staff during COVID who got to know people well.
Training & Dev
7/10
✓
Per 2018: training tailored to staff needs e.g. building confidence, supervisions up-to-date and more frequent, staff felt well supported.
Management
7/10
✓
Per 2018 comprehensive inspection: new experienced manager demonstrated excellent skills, improved morale and open dynamic culture, driving improvements with audits and action plans.
Programmes
3/10
✕
Per 2018: daily diaries showed repetitive pattern of activities like shops and DVDs, very limited college attendance, interests not developed outcome-based.
Points to consider
No activities programme or coordinator, so the role is mostly basic outings like shops and DVDs with little variety.
we looked at daily diaries and found this repetitive pattern of activities took place throughout most of the week, and there was very limited attendance at college or other structured activities.
Staffing is adequate but some staff left during management changes and temps covered during COVID.
Although care staff had been unsettled and some had left during this period... when usual staff were not available, people received support from consistent staff. The new temporary staff had got to know people well.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews