Working at Mancroft
2 Mancroft Road, Wolverhampton, WV6 8RS
Operated by Mancroft Healthcare Limited
5 bedsResidential homesSupported living
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Staff feel supported with a positive culture and strong safety practices, but lack of activities coordinator and structured programme holds it back."
Safety & Risk
7/10
✓
Safeguarding procedures followed, risks assessed and updated, lessons learnt from previous safeguarding alert; minor issue with 'as required' medicine time documentation fixed immediately.
Staff Culture
7/10
✓
Staff felt supported by the management team and were given the opportunity to raise concerns; staff and relatives spoke positively about the company, home and the care provided.
Staffing Levels
6/10
✓
There were enough staff available to support people. Relatives raised no concerns about staffing levels.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: training matrix evidenced training staff had completed and were due to complete; staff received inductions, Care Certificate, and regular supervision.
Management
6/10
✓
Staff felt supported by the registered manager. They told us they had the opportunity to be involved with the service and raise concerns.
Programmes
4/10
!
Per 2018 comprehensive inspection: basic activities mentioned such as shopping, jigsaws, chats, DVDs, outings to Christmas lights, pantomime and disco; no activities coordinator or structured programme.
Points to consider
No activities coordinator or regular programme, so the role is mostly routine personal care with occasional basic outings and chats.
Per 2018 comprehensive inspection: activities like shopping, jigsaws, pantomime and disco mentioned but no dedicated coordinator or structured programme evident.
Staffing levels are adequate but with no details on stable teams, low agency use or extra staff for unhurried care.
There were enough staff available to support people; relatives raised no concerns about staffing levels.
Only standard training and supervisions, no funded specialist courses or career development paths.
Per 2018 comprehensive inspection: mandatory training regular with matrix and Care Certificate inductions, but no specialist programmes or qualifications mentioned.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews