Last updated: 10 February 2026
"Staff praised training and felt supported with regular supervision, although the manager missed gaps in daily records and medicines."
There were comprehensive systems in place to protect people from abuse... detailed personalised risk assessments... However, we did find some discrepancies between what the medicines records told us... identified as a recording issue.
Staff told us that the registered manager was approachable and part of the team. Staff felt involved in the development of the service and supported in their roles with regular supervision.
There were enough staff to meet people's individual needs... Although there was use of agency staff to cover staff absence, only agency staff known to the people in the home were used.
Staff spoke positively about the training they received, and one staff member commented, 'There is so much training and support. Lots of the training is tailored around individuals, such as behaviour and autism training.'
Staff told us that the registered manager was approachable and part of the team but the registered manager had not identified issues with daily documentation and medicines records.
People followed a range of varied activities, including going out in the local community... One person was being supported to shop... another person had been out to the local garden centre.
Manager missed some gaps in daily records and medication logs, so oversight could be better.
The registered manager had not identified the issues we found with some of the daily documentation and had not identified the missing entries in the medicines records.
Some agency staff cover absences even if only familiar ones are used.
Although there was use of agency staff to cover staff absence, only agency staff known to the people in the home were used.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp