Working at Malvern View

There were comprehensive systems in place to protect people from abuse... detailed personalised risk assessments... However, we did find some discrepancies between what the medicines records told us... identified as a recording issue.

Staff told us that the registered manager was approachable and part of the team. Staff felt involved in the development of the service and supported in their roles with regular supervision.

There were enough staff to meet people's individual needs... Although there was use of agency staff to cover staff absence, only agency staff known to the people in the home were used.

Staff spoke positively about the training they received, and one staff member commented, 'There is so much training and support. Lots of the training is tailored around individuals, such as behaviour and autism training.'

People followed a range of varied activities, including going out in the local community... One person was being supported to shop... another person had been out to the local garden centre.