Working at Malvern Nursing Home

Medication handling has gaps like missing protocols for high-risk drugs and blank charts, making daily meds rounds riskier for staff and residents.

Some prescribed medicines were not administered in line with national guidance. For example, high-risk medications were not clearly included in care plans... Medicines administration records (MAR) for thickeners were blank

No review of accident patterns or team debriefs means safety lessons are not shared, so problems can repeat on your shifts.

there was no evidence of trends and patterns identified to mitigate future risks and no records of debriefing after accidents and incidents.”

Weak audits and oversight let risks like unsafe meds slip through until pointed out, adding unexpected pressure to staff.

audits to monitor the quality of the service and identify areas for improvement were not consistently completed. As a result, the provider had not always identified or acted on concerns relating to... medication safety.”