Working at Malvern House
10 St. Stephens Road, Saltash, PL12 4BG
Operated by M & PJ Ltd
22 bedsNursing homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"A friendly culture and strong leadership make staff feel supported and valued, although basic activities and standard training are limitations."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: Assured provider was preventing infections, using PPE effectively and safely, accessing testing and managing outbreaks; per 2019: safe medicines arrangements and staff knew safeguarding.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff comments included 'I am happy in my job. It is a nice friendly home to work in', 'I love my work very much' and 'This job is very fulfilling'.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of suitably qualified staff on duty to keep people safe and meet their needs. People said 'Staff always respond promptly to my bell'.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff were supported in their roles by a system of induction, training, one-to-one supervision and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: The management team provided staff with strong leadership and support. Staff said 'Managers do listen and support us'.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Part-time activities co-ordinator arranged puzzles, board games, reading books, craft work and external entertainers such as singers and bell ringers.
Points to consider
Staff numbers are enough to meet needs and answer call bells quickly, but no details on agency use or staff saying workloads are light.
There were enough staff on duty to meet the needs of people who lived at Malvern House. People said 'You just ring your bell if you need anyone and they come quickly'.
Just standard training, induction and supervisions, no specialist courses or funded qualifications.
Staff were supported in their roles by a system of induction, training, one-to-one supervision and appraisals.
Activities are basic like puzzles, games, crafts and entertainers with a part-time coordinator, no specialist programmes.
These included puzzles, board games, reading books and craft work. External entertainers, such as singers and bell ringers, regularly visited the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews