Working at Malvern House
139 Heysham Road, Morecambe, LA3 1DE
Operated by Mrs Flora Rufus Mason
8 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Staff feel supported with positive culture and engaging activities, but poor safeguarding, weak leadership, and inadequate training make it risky."
Safety & Risk
1/10
✕
People were not consistently protected from the risk of abuse or improper treatment as systems and processes to safeguard people were not effectively operated. This was a breach of regulation 13.
Staff Culture
6/10
✓
Staff told us they felt supported by the provider and daily handover meetings guided them on their roles and responsibilities. Staff spoke positively about their roles and how they enjoyed their jobs.
Staffing Levels
4/10
!
The provider did not consistently follow robust recruitment procedures. ... not all application forms held a full employment history and there was no evidence this had been discussed with the candidate. The provider failed to ensure that agency staff employed to work at Malvern House had the competence skills and experience.
Training & Dev
2/10
✕
Not all staff had received yearly training updates as identified as required by the provider. Staff had not received accredited training on how to deliver restraint safely. The provider failed to ensure some staff had appropriate training as was necessary.
Management
2/10
✕
The service was not well-led. This meant there were widespread and significant shortfalls in service leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
Programmes
6/10
✓
People were supported to go shopping and purchase their preferred meals and snacks. One person told us they enjoyed baking in the kitchen. There was evidence the provider had provided support to ensure people were able to attend their daily educational activity and activities such as swimming.
Points to consider
Safety setup is broken with weak protection from abuse and bad risk handling, so working here feels risky for you and residents.
The provider failed to ensure staff had the knowledge and accredited training to ensure the use of restraint or the need to control a person was the correct response at that time and this placed people at risk of abuse and improper treatment.
Training is way behind with missing updates on safeguarding and no proper skills for restraint, leaving you not ready for tough behaviours.
At this inspection not all staff had received yearly training updates as identified as required by the provider. Staff had not received accredited training on how to deliver restraint safely.
Recruitment skips full checks and agency staff often lack the right skills for complex needs, so you end up working with underqualified team.
The provider did not consistently follow robust recruitment procedures... The provider failed to ensure that agency staff employed to work at Malvern House had the competence skills and experience to provide safe care and treatment.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Inadequate
Safe
✕
Inadequate
Effective
✕
Inadequate
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Inadequate
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- Care Quality Commission (CQC) Inspection Data
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