Working at Malvern House
10 Ringley Avenue, Horley, RH6 7HA
Operated by Peak 15 Ltd
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Respected leadership, positive staff culture and strong safety practices, but manager covers for absent staff and no dedicated activities person."
Safety & Risk
8/10
✓
Risks assessed with behaviour plans; medicines managed safely, MAR up to date, weekly checks; incidents recorded and reviewed for patterns.
Staff Culture
8/10
✓
Staff were engaged and felt able to offer their ideas. 'I love the job, it's different every day.' Good teamwork reported.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs and give individual support. On inspection day, registered manager covered for unwell staff.
Training & Dev
7/10
✓
Staff received training on autism, epilepsy, safeguarding, first aid; good induction, Care Certificate for new staff, regular supervisions.
Management
8/10
✓
The registered manager was respected and had developed an open and honest approach with staff. Staff felt able to contribute at monthly meetings.
Programmes
6/10
✓
Varied activities per weekly planner: horse-riding, gardening, walking group, local centre, YMCA, community groups, shops.
Points to consider
Staff numbers are enough to keep people safe and do one-to-one support, but manager had to step in when one called in sick.
On the day of inspection, a member of staff had been unwell... the registered manager provided cover to ensure the safety
Varied outings and groups like horse riding and community centres make the day interesting, but no dedicated activities person or special programmes.
People enjoyed a variety of activities. There was a weekly planner on the wall, with the activities that each person would attend and which were personal to them.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews