Working at Malsis Hall - Mental Health Care Home with Nursing

Leaders had a culture of openness, honesty and continual development. Staff felt leaders were fair and credible.

There were enough staff to make sure people received safe care. Leaders at the service worked hard to recruit permanent staff and reduced their reliance on agency staff. One member of staff told us, “There is always enough staff. It has been better recently, now we don’t use agency staff as much.”

We found staff had up to date training and they were safely recruited and inducted.

Leaders were visible in the service, and they had a clear plan to drive improvement and consistency. One member of staff told us, “The managers are excellent. The managers are what make it good to be here.”

People told us there were lots of activities taking place. One person told us, “There are always groups and activities going on. [The activities coordinator] is very good with everyone.”