Last updated: 9 February 2026
"Outstanding activities and programmes, robust safety, supportive training and a relaxed, stable team culture."
2022: All staff had undertaken training in infection prevention and control (IPC) and Personal protective equipment. Policies and audits relating to infection prevention control up to date and actioned. Assured provider preventing outbreaks effectively managed. Per 2019: Open culture where all safety concerns highly valued for learning; robust incident monitoring and analysis.
Per 2019 comprehensive inspection: There was a relaxed atmosphere in the home. Staff were spoken to and respected by managers and other staff, they felt confident in their job role and to challenge each other if it effected the wellbeing of other people. Per 2022: Staff had worked effectively as a team throughout the pandemic, managers and staff supported each other to ensure people received safe care.
Per 2019 comprehensive inspection: The registered manager told us that they did not employ agency staff in the home and said staff were flexible and always willing to cover periods of sickness and holidays. A dependency tool was used by the registered manager to calculate the number of staff required based on people's individual needs. This was reviewed regularly.
Per 2019 comprehensive inspection: Staff told us they felt supported and had received the training they needed to meet people's needs effectively and could undertake professional qualifications. One staff told us they were undertaking a level 5 vocational qualification in Health and Social Care, supported by their managers. Staff's performance and training needs were reviewed at formal supervision meetings.
Per 2019 comprehensive inspection: People benefitted from a registered manager who led by example. There was a relaxed atmosphere in the home. Staff were spoken to and respected by managers and other staff, they felt confident in their job role.
Per 2019 comprehensive inspection: Themed areas including coffee shops, sweet shop, clothing shop, café, train and airplane area, beach area and juke box area. Actively engaged with 10 separate community groups and schools. Awarded Hampshire County Council's team of the year award for 2018 and progressed as a finalist in the regional Great British awards.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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