Last updated: 9 February 2026
"Loyal long-serving staff, supportive management and safe practices, but training and activities lack specialist programmes."
Risks to people were well managed... staff followed detailed risk assessments. Medicines were managed, stored and administered safely. Incidents analysed for learning.
Staff were happy in their work and felt supported by the management team. Staff demonstrated a passion for person-centred care.
Committed, loyal staff who had worked at the service for numerous years. People were supported by enough staff and staff responded to people in a timely way.
The provider was committed to ensuring staff received sufficient training... 'The training is good, if we need extra training we ask, and it is provided.' Staff received regular supervisions.
The registered manager had worked at the service for nine months... Relatives spoke positively... 'very approachable and happy to discuss anything.' Staff were happy and felt supported.
Staff provided activities to meet people's diverse needs. The service had recently purchased an interactive table. The activity coordinator and staff were proactive.
Training is good for basics and you can ask for more, but no specialist courses or funded qualifications mentioned.
The training is good, if we need extra training we ask, and it is provided.
Activities coordinator runs varied sessions like using an interactive table, but no specialist programmes or community links.
The service had recently purchased an interactive table. The activity coordinator and staff were proactive in finding out what interested people.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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