Working at Mallands Residential Care Home

Policies and procedures ensured people were protected from... abuse... comprehensive, current... risk assessments... computerised... shared efficiently... Regular medicine audits... confident... report concerns.

Staff were valued and motivated... felt well supported and fully involved... 'It's a brilliant staff team. They are really supportive of each other. They work so well as a team'.

There were sufficient numbers of staff on duty to meet the needs... and spend quality time with them... staff had time to spend with people, and interacted... in a calm, unhurried way.

People received care from staff who had received comprehensive relevant training and induction... ongoing training programme... Virtual dementia tour... enrolled on further vocational courses.

People, relatives and staff expressed a very high level of confidence in the leadership... 'fabulous leader as someone who understands how care homes should be run' and 'directors are really supportive, not just sitting in the office'.

Ethos... influenced by... 'Dementia Care Matters' and the 'Eden Alternative'... two activities co-ordinators... cooking club and sewing club... community links... cinema experience... smart device.