Working at Malden House

Staff trained in safeguarding, reported alerts with actions like positive behaviour training; medicines safe with daily senior checks; personalised risk assessments and incident learning.

Staff motivated, enthusiastic, proud; comments like 'I love Malden', 'amazing atmosphere', 'team to be proud of'; highest staff satisfaction levels in provider group.

Sufficient numbers of suitable skilled staff met needs; atmosphere peaceful, calm, unhurried with staff spending time chatting; dependency tool readjusted staffing as needs changed.

Provider's 'Stars of the Future' leadership programme; full induction with Care Certificate; specialist training in dementia, mental health, end of life; regular supervision, appraisals, coaching.

The registered manager led by example and set high expectations of staff about the standards of care expected; staff consistently commented on approachable and supportive management and felt proud to work there.

Innovative weekly 'Tiny feet club' with children improving wellbeing; gardening club entering competitions; yoga, pilates, zumba, art, pottery, cookery, community golf/cricket/library visits.