Working at Maitland House
33 Church Road, Clacton On Sea, CO15 6AX
Operated by Black Swan International Limited
24 bedsResidential homes
Workplace Score
5.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.9/10
Key Finding
"Supportive managers and strong training, but medicines management shortfalls and occasional staff shortages hold it back."
Safety & Risk
4/10
!
Shortfalls in the management of people's medicines whereby we could not be assured people had received their medicines as prescribed.
Staff Culture
6/10
✓
Staff spoke with pride about working at Maitland House. They demonstrated they were highly motivated... 'We work well as a team.'
Staffing Levels
5/10
!
Mixed comments from people... 'Very occasionally I feel rushed.' Relative: 'They have been short of staff, particularly over the Christmas period.'
Training & Dev
7/10
✓
Staff were supported to complete further training and development within Health and Social Care such as the national vocational qualifications.
Management
7/10
✓
Staff told us, 'The managers are so caring and supportive.' Another said, 'she is the most approachable.'
Programmes
6/10
✓
Activities provided were varied... exercise and singers... paint my nails. Recently appointed an activities coordinator.
Points to consider
Medication records had gaps and stock did not match up, so it's unclear if residents always got their meds correctly.
We carried out an audit of stock against medicine administration records for five people and found for three people's medicines stock did not tally with administration records (MAR).
Staffing is adequate but there are vacancies and occasional shortages, especially over holidays, leading to some rushing.
The registered manager told us they were in the process of recruiting to vacant staffing hours. Relative told us, 'They have been short of staff, particularly over the Christmas period'.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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