Last updated: 9 February 2026
"Staff praise the supportive manager and open culture with strong safety practices, but activities lack structure and variety."
People were protected from the risk of abuse and harm by staff who understood their responsibilities around safeguarding. Medicines were well managed and there were systems in place to monitor and address any concerns. Regular medicines audits.
Staff said they felt the registered manager was inclusive and promoted an open culture and led by example. A staff member said, '[Registered manager] is a great manager. Listens and acts, I can speak my mind.'
People told us they felt there were enough staff to meet their needs. 'Plenty of staff.' We observed enough staff throughout the day. Staff were not rushed and had enough time to support people appropriately.
Staff received regular training to support them in their role and promote best practice. Staff had regular supervision and appraisal to help them develop in their role.
Staff were positive about the leadership of the registered manager. A staff member commented, '[Registered manager] is one of the best managers I've ever worked with, takes staff and service user opinions into account. [Registered manager] listens, she is considerate.'
One person explained how staff supported them to do their own laundry... Another person talked about staff accompanying them to the local pub and for lunch.
Only basic outings like pub lunches, no structured activities programme or coordinator to vary the role beyond personal care.
staff accompanying them to the local pub and for lunch. Relatives were positive that staff fully supported people to take part in activities which meant something to them.
Staffing is adequate but nothing special, with bank staff used to cover some shifts.
Where shifts needed to be covered, they tried to use bank staff (staff employed by the provider on an ad hoc basis) rather than agency staff.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
Staff received regular training to support them in their role... Staff had regular supervision and appraisal to help them develop in their role.
AI Generated
Last inspected: September 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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