Working at Mais House
18 Hastings Road, Bexhill On Sea, TN40 2HH
Operated by The Royal British Legion
54 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and a proud, supportive team culture, although staffing lacks retention details and training is standard."
Safety & Risk
8/10
✓
Staff were aware of the signs of abuse and how to report... Risks to people's health, safety and welfare were safely managed... We observed medicines being given safely... Incidents were recorded and analysed to determine the cause.
Staff Culture
7/10
✓
Staff were positive about working at Mais House and it was evident they were proud of the work they did. They told us, 'I really enjoy my work here, we work as a team and the residents are special,' 'Really supportive team'
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staffing levels were assessed based on people's care needs and reviewed regularly.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff were supported by the organisation to gain qualifications, and to complete the training requirements. Registered nurses were supported their registration requirements with the Nursing and Midwifery Council (NMC).
Management
7/10
✓
People and staff were positive about the registered manager and the management team. Staff told us, 'The manager is approachable, and we respect her.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed specific staff to organise and facilitate activities... Activities included one to one sessions, quizzes, craft sessions... sensory rabbits... outings... greenhouse.
Points to consider
Staffing is adequate with enough staff on shift, but no info on low staff turnover or rare agency cover.
There were enough staff to support people safely. Staffing levels were assessed based on people's care needs and reviewed regularly.
Only standard training and support for courses mentioned, no specialist training or funded qualifications.
The management were committed and enthusiastic about providing support and training for staff... 'we can learn and if we want to do courses, we can'
Activities programme exists with coordinator and variety like outings and pets, but details from older 2018 report with no recent confirmation.
Per 2018 comprehensive inspection: Group and individual activities were decided by people... activity co-ordinator... quizzes, craft sessions, sensory rabbits, outings, greenhouse.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews