Working at Maidstone Care Centre

We identified 2 breaches of the legal regulation, a continued breach in relation to safe care and treatment and a new breach in relation to fit and proper persons employed. People were not always protected from risks and potential harm.

Recruitment practice was not always safe. The provider had not completed all pre-employment checks; some recruited staff did not have their full employment history, and some references were not from staff’s most recent employer.

A new manager was in post but was not registered with CQC. Their application needed review before resubmitting.

Relatives said, “When [loved one] was a bit more active when [they] first went in,[they] use to join in the entertainment, but [loved one] does not get so involved now – It doesn’t seem that there is as much going on as they did before” and “They have a [team to carry out activities] but a number of them have left and there is only one person left on that team.”