Working at Mahogany Care Home
Marsden Street, Wigan, WN5 0TS
Operated by Mahogany House (Newtown) Limited
51 bedsNursing homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Improved staff morale and supportive culture under the new manager, but limited activities without a regular coordinator and agency staff use hold it back."
Safety & Risk
6/10
✓
Medicines were stored, handled, administered and disposed of safely. Staff had completed training in safeguarding and knew how to recognise and report abuse or neglect.
Staff Culture
7/10
✓
Staff spoke positively about the culture at the home and told us staff morale had improved considerably under the new registered manager. They told us they felt supported and valued.
Staffing Levels
5/10
!
Staffing levels were allocated based on people's needs, with regular agency staff used to cover staff absences.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received the training and support they needed to carry out their roles effectively. Staff received regular supervisions and appraisals.
Management
5/10
!
the recent appointment of a new registered manager had increased staff morale and they had already put plans in place to address areas where issues had been noted and had started to make the required improvements.
Programmes
3/10
✕
Due to sickness absence, there was no regular activities coordinator, which meant that activity provision at the home was limited.
Points to consider
No activities coordinator until recently, so limited activities and the role is mostly routine personal care.
Due to sickness absence, there was no regular activities coordinator, which meant that activity provision at the home was limited.
Regular agency workers cover staff absences, so shifts are not always fully staffed by the regular team.
The home used agency staff to cover some shifts to ensure safe staffing levels.
Only standard training and support, no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: Staff received induction, training, observations of practice and ongoing supervision to support them in their different roles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews