Working at Magnolia House

Staffing is adequate but can get busy at times and they use some agency workers.

One member of staff told us, "I think we have enough staff. It can be busy at times, however we do work well as a team." An agency member of staff told us, "I like working here, we have enough time to meet people's needs."

Only standard mandatory training, no specialist courses or funded qualifications mentioned.

The registered manager had a training matrix which tracked completion of the provider's mandatory training for all staff.

Some staff have mixed views on communication, even though managers are taking action.

Staff had differing views on communication within Magnolia House. The registered manager and provider were aware of these views and taking action to engage with all staff.