Working at Magnolia House
19 Fairholme Road, Sutton, SM1 2EE
Operated by New Life Care Limited
3 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff receive regular training and keep people safe, but lack of details on staff retention and team spirit hold it back."
Safety & Risk
7/10
✓
People were protected and kept safe. Staff understood and adhered to their responsibilities to safeguard vulnerable adults. Staff understood and managed risks to people’s safety.
Staff Culture
6/10
✓
They worked together well to provide safe care that met people’s individual needs.
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
7/10
✓
Staff received regular mandatory training as well as additional training according to the specific needs of people using the service, this included training on dementia, epilepsy and dysphagia.
Management
6/10
✓
Managers made sure staff received training and regular supervision to maintain high-quality care.
Programmes
6/10
✓
People engaged in a range of activities at the service and in the community. People had active social lives and regularly met up with friends.
Points to consider
Enough staff with the right skills to keep things safe, but no details on team staying long-term or relaxed workloads.
There were sufficient staff in post to support people’s needs. Staffing levels were flexible and could be adjusted according to the needs of the people using the service and the number of people using the service. No new staff had been recruited since our last assessment.
Staff work well together and get supervisions for support, but no staff comments on feeling valued or strong team spirit.
They worked together well to provide safe care that met people’s individual needs. Staff received regular supervision. We saw these sessions gave staff the opportunity to discuss their role and any support needs they had.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews