Working at Magnolia House Residential Care Home

People were protected from the risk of abuse. People were supported by staff who had received safeguarding training and understood their responsibility to identify and report safeguarding concerns.

Staff told us that morale was good and we saw this led to a happy environment for people to live in.

The registered manager told us they understood the present difficulties with staffing the home and felt there had been some progress although more was needed to recruit regular staff.

The staff training matrix showed staff completed a range of training relevant to people's needs. There were a small number of gaps, but the registered manager assured us they would ensure staff completed their mandatory training as soon as this was practicable.

Staff told us that the management team was very supportive, and they felt confident raising any issues or concerns. One member of staff told us, 'I feel supported by the deputy manager and registered manager, they are approachable.'

An activity co-ordinator provided meaningful activities and stimulation to people. On the day of our inspection we saw a number of people were engaged in Christmas cards making and others were watching a film on a big projector screen.