Working at Magnolia House
1 Cripple Street, Maidstone, ME15 6BA
Operated by Caretech Community Services (No.2) Limited
6 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Strong training and a happy, proud staff team, but basic activities and the manager splitting time with another home hold it back."
Safety & Risk
7/10
✓
Per 2017 comprehensive inspection: All staff received safeguarding refresher training, detailed individual risk assessments, medicines managed safely with annual pharmacy audit.
Staff Culture
8/10
✓
Per 2017 comprehensive inspection: Staff said 'I love working here' and 'I am proud of the staff team. Everyone is singing from the same sheet.'
Staffing Levels
6/10
✓
Per 2017 comprehensive inspection: Records showed a consistent number of staff were on duty each day to meet people's needs.
Training & Dev
8/10
✓
Per 2017 comprehensive inspection: Additional training provided such as person centred thinking and epilepsy; staff given opportunity to complete QCF qualification, one completed level three.
Management
6/10
✓
Per 2017 comprehensive inspection: Staff told us they felt there was visible leadership within the service, 'The leadership is good. We all work together and it does get done.'
Programmes
4/10
!
Per 2017 comprehensive inspection: People supported with activities like aquarium trip, birthday party, social skills development, household tasks.
Points to consider
The manager splits time with another home, so leadership is not always fully hands-on here.
The interim manager and deputy manager split their time between each of the two services. (Per 2017 comprehensive inspection)
Only basic activities like outings and household tasks, no coordinator or specialist programmes to vary the role.
Activities included learning such as developing social skills and involvement in household tasks. (Per 2017 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews