Working at Magnolia House

Safe recruitment practices were followed... Staff had the knowledge and confidence to identify safeguarding concerns... People's medicines were stored and administered safely.

Staff were enthusiastic and keen to talk about their role. Staff were proud of the service and their work. Staff told us, 'It's a great place,' and 'I love it here.'

Staff training records confirmed that the training was up to date. As well as providing all training required by legislation, the service provided training focussed on the needs of the people using the service. For example, staff were trained in de-escalation intervention techniques.

Staff were proud of the service and their work. They felt supported within their roles and held the management team in high regard.