Working at Magnolia House Care Home

Only one activities person and basic timetable, residents say they are bored so shifts are mostly routine personal care.

People told us they were bored especially in the afternoons. Comments included, “We are bored. But happy here if that makes sense”; “Well I am bored, there is nothing to do... just boring sitting outside and look at the house,”

Staffing is adequate but the tool to check levels is not always accurate and staff deployment has gaps.

The provider used a dependency tool to assess the number of staff needed... This tool did not always accurately reflect the level of people’s needs and therefore the number of staff needed.

Some gaps in medication processes like no guidance on when to give as-needed meds.

There was no clear guidance for medicines prescribed ‘as required’ (PRN) and no medicine reference information for staff to consult. The registered manager said they would put these in place.