Last updated: 9 February 2026
"Supportive management and strong safety measures benefit staff and residents, but basic activities without a dedicated coordinator and routine training hold it back."
The service had comprehensive risk management plans in place to keep people safe from avoidable harm. Medicines were managed safely and in line with good practice.
People and the staff told us the service was well managed. ... 'The managers are very good. I am able to talk to them.'
There continued to be adequate staff employed to keep people safe. ... A staff member said, 'There are enough staff.'
Staff completed an induction when they started work in line with the Care Certificate. ... Mandatory training included both face to face and electronic learning areas such as safeguarding, medicines, nutrition and food safety.
People and staff spoke positively about the management of the service. Staff continued to receive guidance and support from management readily.
People continued to be encouraged to participate in activities both in-house and in the local community. ... one person was preparing to access the community for their daily activity and another person was using building blocks to engage with staff.
No dedicated activities coordinator or specialist programmes, so the role involves mostly routine care with basic outings like park visits and cinema trips.
People continued to be encouraged to participate in activities both in-house and in the local community. One person told us, 'I like going to the park and walking around, cinema, swimming, bowling and cafes'
Staffing is adequate and enough to cover shifts, but no info on long-term staff retention or low agency use.
There continued to be adequate staff employed to keep people safe. ... A staff member said, 'There are enough staff.'
Only standard mandatory training and basic induction, no specialist courses or funded qualifications for career growth.
Mandatory training included both face to face and electronic learning areas such as safeguarding, medicines, nutrition and food safety. Records showed real time compliance for each member of staff for their mandatory training.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp