Working at Magna Care Centre

Safeguarding processes were followed, and staff were aware of reporting systems. Risks were managed effectively, and staff had clear guidance to follow which was contained within detailed care plans.

There were enough staff on duty to meet people’s needs. We observed staffing to be sufficient during our inspection. Staff appeared busy, but not rushed

Staff were supported to do their job and had regular supervisions. Staff received training appropriate and relevant to their role.

‘I am absolutely supported, the registered manager is always there or the deputies if we need them. They always help. We have the nurses too, there are enough staff here.’

A relative told us, ‘They have 2 activities here every single day.’ Comments included, ‘I went to church,’ ‘I’ve been out. I like shopping, we’ve been to the shops, the park and Poole Quay,’ and ‘I had a go at making sushi.’