Working at Magna
29 Bushloe End, Wigston, LE18 2BA
Operated by Heathcotes Care Limited
6 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.1/10
Key Finding
"Reliable manager working hands-on with the team and positive culture, but limited activities and basic training hold it back."
Safety & Risk
7/10
✓
The provider had good processes in place to ensure people were safeguarded. Staff protected people from harm, following the provider's safeguarding processes and protocols.
Staff Culture
8/10
✓
The service had a positive culture where people and staff were listened to. Staff knew how to speak up and said any concerns they raised would always be addressed.
Staffing Levels
7/10
✓
Staff and managers said there were always enough staff on duty to support people safely. Staffing levels ensured people had 1:1 care when they needed it.
Training & Dev
6/10
✓
Staff were trained in safeguarding, positive behaviour support (PBS), mental capacity assessments and deprivation of liberty safeguards.
Management
8/10
✓
Staff said the registered manager worked as one of the team at Magna and was reliable, and always there for them. A staff member said, '[Registered manager] does everything and anything needed to support the people and the staff.'
Programmes
5/10
!
People helped with cooking, cleaning, and shopping, supported by staff. A person went shopping with staff and chose their own meal items. Another person went to the pub for lunch.
Points to consider
No activities coordinator or specialist programmes mentioned, so the role involves mostly routine care plus basic outings, cooking and shopping.
People helped with cooking, cleaning, and shopping, supported by staff. A person went shopping with staff and chose their own meal items. Another person went to the pub for lunch.
Only standard training like safeguarding and behaviour support is mentioned, with no details on career development or funded qualifications.
Staff were trained in safeguarding and knew what to do... Staff used their training, for example positive behaviour support (PBS)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews