Working at Magellan House
Lingfield Road, East Grinstead, RH19 2EJ
Operated by Pathway Healthcare Ltd
9 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Supportive leadership and strong safety practices create a positive atmosphere, but lack of an activities coordinator and varied programmes mean routine care dominates."
Safety & Risk
8/10
✓
Systems and processes were now effective in ensuring people were protected from abuse. Safeguarding incidents within the home had decreased since the last inspection. Staff managed incidents affecting people's safety well.
Staff Culture
7/10
✓
We observed a significant improvement in the culture and atmosphere of the home. People and staff were relaxed, interacting with each other positively. One relative said, 'The atmosphere is much better and calmer.'
Staffing Levels
7/10
✓
Staff schedules were reviewed, and staff were consistently deployed according to the dependency tool. One staff member said, 'The staffing levels are right. We get to spend good time with people.'
Training & Dev
7/10
✓
Staff received external specialist training to support them with proactive strategies... One staff member said, 'The training was good. The most interesting thing was supporting the residents especially if they exhibit challenging behaviour.'
Management
8/10
✓
One relative said about the registered manager, 'He's just shaken it up and everyone is doing what they should be doing. He seems to go above and beyond.' Staff said, 'I get a lot of support, he's a good manager.'
Programmes
4/10
!
People had access to a communal lounge, dining area, activity room, sensory room and kitchen. There was a separate building within the garden area which had been adapted as a sensory and relaxation area.
Points to consider
No activities coordinator or regular programme with variety, just basic sensory room and activity space, so shifts are mostly routine personal care.
People had access to a communal lounge, dining area, activity room, sensory room and kitchen. There was a separate building within the garden area which had been adapted as a sensory and relaxation area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews