Working at Magdalen Park Care Home

There were effective safeguarding systems in place... Staff knew when and how to report concerns and they were confident the registered manager would promptly address any issues. The registered manager monitored and regularly reviewed incidents.

Staff were highly satisfied in their roles. The registered manager fostered staff development and promoted team work. A staff member told us, 'The managers are very good at supporting staff, particularly looking after their mental well-being.'

There were enough, appropriately skilled and competent staff to keep people safe... The registered manager regularly reviewed staffing levels to meet people's changing needs.

Staff received specialist training in areas such as dementia care and had been provided with the opportunity to enter a simulated environment... 'The dementia training was absolutely, amazing'

We received overwhelmingly positive feedback about the leadership of service... The registered manager routinely engaged with people, their families and staff, and valued their contribution in the continuous improvement of the service.

The provider had invested further in new evidence-based techniques and technologies... new technology which turned any surface into an interactive, touch screen... contributed to research undertaken by the University of Manchester... person subsequently made a full recovery.