Working at Magdalen House Residential Home

Staff had received training in recognising safeguarding and knew the actions to take... Risks to people were assessed and managed safely... Incidents and accidents were reviewed to reduce the risk of a reoccurrence.

Staff said they enjoyed working at Magdalen House and felt well supported by their colleagues and the registered manager. Comments included: '[Provider] is the most supportive I've worked for, I enjoy working here.'

We observed and staff told us, there were enough staff deployed to meet people's needs. One member of staff told us, 'I don't feel we're short here, I think we have enough staff to do care properly.'

Per 2019 comprehensive inspection: Staff completed the provider's basic training, which included, safeguarding, first aid... Training specific to the needs of people who used the service included dementia awareness and end of life care.

The registered manager, deputy manager and representatives of the provider were open and transparent... Staff told us they were visible and approachable.

Per 2019 comprehensive inspection: The service had an 'activity lead' and a 'well-being coordinator' who organised events and activities... weekly 'mystery trips' to local beauty spots, donkey visit.