Working at Maesbrook Nursing Home
Church Road, Shrewsbury, SY3 9HQ
Operated by Maesbrook Care Home Ltd
45 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.8/10
Key Finding
"Good training and positive team spirit, but staffing shortages, no activities and weak risk management hold it back."
Safety & Risk
4/10
!
The 5-year electrical wiring certificate was significantly out of date. Furthermore, the fire service had visited the property and were not assured all fire risks were being fully mitigated.
Staff Culture
5/10
!
Staff told us they worked well together but the past few months had been challenging. One staff member said, 'We need more staff and better conversations with the management and then we will be fine again. We have always been a good team.'
Staffing Levels
3/10
✕
People were not always supported by enough staff to ensure their needs were met in a timely manner. This was a breach of regulation 18.
Training & Dev
5/10
!
Staff told us the training was good. ... We checked the supervision records and meeting records and found these were not completed on a regular basis.
Management
3/10
✕
Governance processes in place were not adequately identifying risk or concern with in the service. This is a breach of regulation 17.
Programmes
2/10
✕
One person said 'I'm happy here, other than more staff and more activities. There's a lot of work to do to bring it up to scratch. There's been no activities since COVID.'
Points to consider
Not enough staff on shifts, so you're always stretched and residents wait ages for help like half an hour for the buzzer.
We received overwhelming feedback from people and their relatives that there were not enough staff to meet people's needs in a timely manner. One person said, 'Sometimes I wait over half an hour when I press my buzzer.'
No activities programme at all since COVID, so the job is just routine personal care all day.
There's been no activities since COVID.
Managers don't keep on top of risks like fire safety or electrical checks, and don't act fast enough on issues.
Governance systems were not always effective and risks within the accommodation had not been monitored effectively. Concerns had arisen around fire safety and the electrical wiring system which were being addressed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews