Last updated: 10 February 2026
"Approachable leadership and positive team culture with community activities, but COVID staffing pressures and basic training hold it back."
2022 IPC inspection: 'We were assured that the provider was using PPE effectively and safely... preventing visitors from catching and spreading infections... making sure infection outbreaks can be effectively prevented or managed.'
Per 2019 inspection: Staff knew people well, formed positive relationships, and were described positively by people and families with comments like 'Staff are lovely, very kind' and manager accessible to staff.
2022: 'The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures'; Per 2019: 'Sufficient numbers of suitably trained and experienced staff were on duty to safely meet people's needs.'
Per 2019 inspection: 'Staff told us that training was available to ensure that they had up to date knowledge for their role. Staff competency was regularly assessed for specific tasks. The provider had recently employed a trainer.'
Per 2019 inspection: 'Staff told us the registered manager was accessible and had a presence around the service. People and their family members described the manager as approachable and supportive.'
Per 2019 inspection: 'People were provided with opportunities to access the local community by attending local schools, sporting events and dementia cafes... Positive relationships had been formed with local schools and a local rugby league club.'
Staff numbers are enough for safe care, but COVID staff shortages meant they needed special measures to cover shifts.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Only standard training to keep skills up to date, no specialist courses or funded qualifications.
Staff told us that training was available to ensure that they had up to date knowledge for their role. The provider had recently employed a trainer to deliver training and advice to staff throughout the service.
Some community outings and links but no specialist activity programmes to make the job more varied and fun.
A large activities room was available that gave people an opportunity to spend time in a different location with others. People were provided with opportunities to access the local community by attending local schools, sporting events and dementia cafes.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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